• Salary: £23,440
  • Location: Hybrid (Home & Bracknell Town Centre)
  • Hours: Part time and Full Time available
  • Contract type: Permanent
  • Closing date: 03/12/2021

If you enjoy speaking with people over the phone in a very busy, high-paced working environment then read on…

Adviza is prime contract holders for the National Careers Service contract in the South West and Oxfordshire. The patch is large and includes Wiltshire, Gloucestershire, Bristol, Somerset, Devon and Cornwall. We also look after various subcontracted areas including Dorset.

Our main volume of calls comes from various job centres around the country. This involves handling calls from work coaches all over the South West. You will need to handle the call quickly, accurately and professionally whilst delivering the highest levels of customer service. You will take customers' details and set up records on a secure database, book an appointment in the electronic diary, either Outlook or MyOffice depending on the area and finally send customer confirmation emails.

This is a fast paced role where you will need to think on your feet and adapt to each situation which will provide variety.

What do we need from you?

  • Excellent team working abilities
  • Strong administration skills including advanced knowledge of MS Office and Outlook
  • Impeccable customer service skills with the ability to manage hard to reach customers and multiple referrals at once
  • Excellent attention to detail and high levels of accuracy
  • The ability to work on multiple systems simultaneously
  • Handling high call volumes and overseeing a Webchat facility and direct bookings from Webchat
  • Capable of working remotely from home and office based in Bracknell town centre.

What’s in it for you?

Salary and pay progression: our salaries are competitive within our sector, and we have a pay progression scheme in development which puts your future pay increases in your hands.

Your personal development: From fully funded qualifications through to allocated work time for personal development for every employee – we have your development covered.

Pensions: we go above and beyond to help you prepare for the future by matching your pension contribution up to 10% of your salary.

Holidays and work life balance: starting at 25 days holiday (in addition to your bank holidays) you will move to 30 days after being part of our team for 5 years. But more than that – we offer a genuine commitment to working with you on a working pattern and model that suits you and the business best. Currently 51% of our employees work part time or term time, and many others have individual working arrangements that, most importantly, still get the job done.

Perks!: all of our employees have a fully funded subscription to Perkbox Sapphire (their top package) +Medical. This little gem (get it?) is taxable benefit but we cover that part of it for you. Through Perkbox we offer - among many other benefits - free access to:

  • Aura, the mindfulness app
  • magpie for personalised professional development
  • Boxx for online workout and wellness classes.

We also offer access to confidential counselling support and, through the Medical package, online access to a GP 24/7.

You also get a free “birthday box” (on your birthday naturally!) and other weekly treats – who isn’t up for a free Greggs sausage roll or drink from Café Nero?

There are also a whole host of discounts on shopping and other purchases to stretch your salary that little bit further.

How to apply?

It’s simple really – just send in your CV with a covering statement to tell us why you are applying and why you think this is the role for you, and send to: [email protected] 

Closing date: Friday 3rd December 2021

Interview date: Tuesday 7th December 2021

Adviza is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

See our other vacancies