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"Ahmed was referred to the National Careers Service by his coach at the job centre. Ahmed had recently been made redundant from a retail company, and was looking for a new career. He needed to have an updated CV to show a potential employers, and gain understanding about how his existing skills could be transferred to new job opportunities.

Together Ahmed and his careers adviser reviewed his skills and experiences, discussed updating his CV and worked out the kinds of job roles that would suit his existing experience in hospitality and tourism.

Ahmed was advised to save his CV and to upload it to various career sites, including Bristol Airport Contact, Indeed, Monster, Reed, and to take it along to local careers fairs.

Since his appointments with the National Careers Service, Ahmed has successfully gained employment as a cleaner on aircraft.

“I am happy now I have a job, and the advice given to me by my adviser was very good. I know how to apply for new training courses if I need to and I feel much more confident with my CV,” explains Ahmed.

“English is not my first language and my adviser helped me to understand what to put on my CV, as well as understanding my transferable skills gained from previous job roles. I would recommend the National Careers Service to anyone needing help finding a job.”


Mohammed’s first access with the National Careers Service was thanks to a walk up, face-to-face appointment at Oxford career fair.

Four months earlier Mohammed had moved to Oxford, and in that time he had been desperately seeking work. Having gone to the careers fair with the hope of making connections that would lead him to a job, he hadn’t initially expected to be using the National Careers Service.

However, Mohammed walked up to their stall and straight away a National Careers Service adviser was able to review his CV and make suggestions for improvements. The adviser also enrolled Mohammed on to a digital skills online course and helped him understand the best way to complete application forms in the UK.

Mohammed explains his experience of using the National Careers Service; “I have over 12 years of overseas corporate experience, but since moving to the UK I had struggled to find work. After visiting the National Careers Service stall at a jobs fair I instantly had my CV reviewed which gave me so much confidence, especially as in my home country we format CV’s differently.”

“As a newcomer to the UK, proper guidance was necessary for me and the National Careers Service acted accordingly. The adviser’s friendly and honest opinions regarding my job prospects was the best thing about the service so far. He boosted my confidence levels and showed me my skills and expertise will be valued in the UK.”


SA* (name changed to protect identity) was working in the HR department for a large pharmaceutical company when the business went into administration. She is also a mother of 3 small children, and is now having to think about applying for part time work to accommodate this. The National Careers Service were called in by the managers at the company to help the workforce facing redundancy to move forward.

“The workshops run by the National Careers Service were incredibly practical, with easy to use formats and the information given was totally relevant to myself and my colleagues,” explains SA.

“We looked at things like transferable skills, salary issues, CV’s and covering letters and of course completing application forms. I personally have updated my CV and looked at some of the sites suggested in my personal action plan.”

“We looked at providers offering the sort of training some of my colleagues and myself might need, and looked at some of the ways I can continue to work at varying hours (I have 3 small children),” says SA.

“As a result of the National Careers Service workshops and advice, our workforce went from 125 employees facing redundancy to 95, as they have found other employment. The next workshop booked for June is fully booked, which is a result of the positive ‘word of mouth’ comments from those who have attended previous workshops provided by the careers advisers.”

“Personally I now have a clearer view now of my goals and future and some practical ideas of how to move forward.”

“My biggest barrier was the impending redundancy. Although I am in the HR department and am doing my best to look after my colleagues at this time, my own career is also at risk.”

“Knowing that there is real practical support and guidance out there has been amazing. I am a lot more confident knowing that life doesn’t end at redundancy. I have some tools to update my CV, sites to look at for guidance and support from companies such as National Careers Service and DWP.”

“My colleagues and I are extremely grateful for the ongoing support given to use. I would urge anyone in a similar situation to contact National Careers Service to speak to an adviser one to one. They have helped so much and I am really grateful for the support.”


Denise has had several points of contact with the National Careers Service, via face-to-face meetings, phone conversations and text and email conversations. She first met her careers adviser after deciding to close down her transport business and wanting help to find a career that would see her through to retirement age.

Denise's main reasons for using the National Careers Service was to help her improve her IT skills, update her CV, practice interview skills and to get advice about how to best use the services of local recruitment agencies.

Denise’s careers adviser helped her to undertake a digital IT course, and gave her the tools to update her CV. Together they did mock interviews as well as register Denise with a number of local and online recruitment agencies.

Denise is now in the process of applying for a civil service job with her local council alongside closing down her transport business. She would really like to secure a job in the civil service as she identified this would best suit her skills of communication, language and current qualifications.  

Reflecting on her experience of using the National Careers Service, Denise said; “Go ahead and make the appointment – it could change your life. My careers adviser was a lovely person with an empathetic and caring nature who was knowledgeable about the local opportunities and very supportive. I am determined to get a positive result and will not give up until I have secured a job offer.”


Nicolae had recently graduated from university as a computer science and electronic engineer and moved from Liverpool to Banbury so found himself in a new area with no knowledge of where to begin a job search.

Nicolae contacted the National Careers Service where he received three sessions to help him improve his CV, have interview technique practice and advice about delivering presentations during interviews. Nicolae also did mock interviews with his careers adviser and was given local LMI about the jobs available in Banbury.

After his sessions with the National Careers Service Nicolae went on to secure a job with Telent in Banbury where he hopes to work for a few years before securing a possible promotion or moving on to a new position. Nicolae’s ultimate ambition is to become a chartered engineer.


Ashley had been working at a local hospital as a ward assistant but phoned the National Careers Service to make an appointment as he was interested in a career change, moving in to the retail sector.

Ashley had also been diagnosed with Autism which meant he had anxieties about the interview process and whether his disability would be barrier to his new employment. Ashley was also keen to have support with updating his CV and writing good job applications to secure as many job options as possible.

“I met with an NCS adviser at my local library and I was supported to think in more detail about the types of roles I wanted to apply for. We reviewed my skills and experiences and I was also given information about where to search for local vacancies.”

“Together we also reviewed and updated my CV. I have now have a skills based CV, which is tailored more towards retail work and clearly lists the skills I can offer,” explains Ashley.

Since meeting with the National Careers Service Ashley has now uploaded his CV to a number of job sites and enrolled on a Customer Service course.

“I am still job searching but I do feel much more confident and I know that my employability prospect have improved. I have more confidence in my applications and although interviews are still a daunting prospect I feel much more prepared after completing my mock interview.

My adviser also gave me advice on how and when it would be best to discuss my Autism diagnosis with employers and this has given me confidence,” says Ashley.


Neilja was visiting the Galleries shopping centre in Bristol when she saw a pop up shop featuring the National Careers Service. Feeling unsatisfied with her current job packing bananas in a factory, she decided to go in and make an appointment.

Neilja desperately wanted a new job as the factory was very hard work, with a lot of heavy lifting impacting her health and wellbeing. However, she did not know where to turn as English was not her first language and she had no qualifications that would be recognised in the UK.

Neilja was assigned both a careers adviser and a progression adviser. The careers adviser would assist her with improving her CV while the progression adviser was on hand to support with job searching and practising for job interviews.

Neilja was interested in working in either the catering industry or as a care assistant but needed further qualifications to help her stand out to potential employers.

Neilja was encouraged to undertake a Food Hygiene course, and for while she was studying, her careers adviser also helped her successfully find a job as an aircraft cleaner at Bristol airport.

Neilja is now working hard and supporting herself financially while she gains the necessary qualifications to achieve her career aim of working as a catering assistant in a café.


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